T-Systems, a German multinational company belonging to the Deutsche Telekom Group, is looking for a highly experienced Principal Project Manager to join our Fast Response Team, supporting critical projects and services that require rapid stabilization and recovery.This team plays a key role in safeguarding complex global projects, ensuring they return to the right track while rebuilding customer confidence.Key responsibilities• Plan and manage projects in a highly complex global IT environment• Lead large interdisciplinary teams and subcontractors during project recovery and stabilization phases• Implement quality gates, define corrective measures and monitor execution• Conduct project reviews, identify weaknesses and drive improvement actions• Define project structure, procedures and quality assurance measures• Plan, schedule and control project phases, timelines and cost plans• Manage project resources, including external partners, ensuring delivery on time, quality and budget• Lead project status meetings and steering committees, reporting to senior leadership and top management• Handle escalations, de-escalations and conflict management• Apply best practices as part of the Zero Failure Program• Establish cross-production control mechanisms to ensure implementation of quality measures• Contribute to the evolution of project management and ITIL standardsYour profile• At least 8+ years of experience in project or program management within IT environments• Proven experience managing complex global IT projects with multiple international stakeholders• Strong background in Data Center environments, cloud technologies and modern IT processes (AI, cloud, etc.)• Solid experience in quality management, reporting and governance frameworks• Deep understanding of IT service environments including application operations, infrastructure, networks and desktop services• Strong knowledge of ITIL processes and service management practices• Experience working in multicultural and international environments• Outstanding skills in communication, negotiation, problem solving and decision-making• Strong presentation and facilitation skills• Highly proactive, structured and results-oriented mindsetLanguages• German – Business fluent • English – Business fluent If you are passionate about leading complex IT programs, solving critical project situations and working in an international environment, we would love to hear from you!