Salary:
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The IT Specialist will be responsible for a compensation package that is competitive and commensurate with experience.
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Job Description:
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This position involves providing technical support, installing and configuring computer hardware and software, and maintaining computer systems and networks. The successful candidate will have strong troubleshooting and diagnostic skills and be able to communicate solutions clearly.
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Required Skills & Qualifications:
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* A working level of spoken and written English
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* Proven experience in IT support, systems administration, or a similar role, preferably in a startup or fast-paced environment
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* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365)
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* Strong troubleshooting and diagnostic skills; ability to solve problems independently and communicate solutions clearly
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* Experience with endpoint management, SaaS administration, and automation tools
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* Familiarity with cybersecurity best practices, including MFA, VPNs, patch management, and incident response
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* Excellent interpersonal and communication skills; ability to train and support non-technical users
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* Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience/certifications)
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Benefits:
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* An opportunity to work in a dynamic and fast-paced environment
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* A competitive compensation package
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* Ongoing training and professional development opportunities
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Others:
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* Install, configure, and maintain computer hardware, software, systems, and networks for all employees, both onsite and remote
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* Serve as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices
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* Manage user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms
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* Support the deployment and integration of new productivity and collaboration tools
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* Monitor and maintain endpoint security
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* Assist with cloud infrastructure management, data backup, and disaster recovery planning
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* Document processes, create user guides, and train staff on new technologies and best practices
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* Collaborate with leadership to evaluate and implement new tools that enhance productivity and security