About CloudWalk:We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.At CloudWalk, we're building more than just a fintech company — we're engineering the foundation for innovation. With a predominantly remote workforce and a dynamic São Paulo hub for strategic events and collaboration, our physical infrastructure is a critical extension of our security, efficiency, and culture. Here, IT support goes far beyond fixing laptops — it's about engineering secure, scalable, and intelligent environments where technology enables people to thrive.About the Role: This position is 100% on-site. Our office is located in Pinheiros-SP.We're looking for an IT & Office Infrastructure Specialist who can master the complexity of a modern, hybrid work environment. You'll architect and manage enterprise-grade networks, automate workstation deployments, oversee inventory logistics, integrate smart building systems, and ensure the security of our office footprint — all while keeping operations fast, safe, and scalable. If you're passionate about blending infrastructure, automation, and physical security into a seamless ecosystem, this is your arena.What You'll Be DoingConfigure and maintain enterprise Wi-Fi networks with 802.1X authenticated DHCP, ensuring secure access segregation.Monitor network performance, capacity plan for peak office usage, and troubleshoot connectivity issues proactively.Design and maintain structured cabling systems for reliability and future scalability.Manage on-site firewall configurations to protect office network perimeters.Lead PXE boot and preseed automation for fast and standardized OS deployments.Create and maintain golden images for Linux, macOS, and Windows endpoints.Integrate automated post-install scripts to ensure compliance and operational readiness.Maintain a real-time, centralized asset inventory covering workstations, peripherals, servers, and mobile devices.Manage the logistics of hardware deployment and retrieval, ensuring accountability.Administer API-integrated smart locks and access control systems.Operate and maintain AI-powered security camera systems for personnel detection and incident monitoring.Support office printing solutions and display/monitor setups for workstations and meeting rooms.Act as initial point of contact for office-related security incidents, coordinating with Security & Governance team.Document processes and maintain a knowledge base for internal use.Support day-to-day office operations in collaboration with the Facilities team, including maintenance coordination, vendor management, and general workspace upkeep.Assist in planning and executing workplace improvements, employee experience initiatives, and space optimization projects.Ensure that office infrastructure and environment align with health, safety, and accessibility standards.What You Need to SucceedStrong understanding of enterprise networking, Wi-Fi 802.1X authentication, DHCP management, VLAN segmentation, and firewall configuration.Experience with PXE-based deployments, preseed/kickstart automation, and golden image maintenance.Confident managing Linux, macOS, and Windows environments in an enterprise setting.Hands-on experience integrating and managing IoT and access control systems via APIs.Proven ability to implement and manage comprehensive IT asset inventories and logistics.Ability to diagnose and resolve complex hardware, software, and network issues with minimal supervision.A proactive attitude towards security in both physical and digital spaces.Ability to work closely with cross-functional teams, including Security, Facilities, and HR.Excellent organizational and communication skills to support office operations and facilities coordination.Nice to HaveExperience with cloud infrastructure management and integration with on-premises systems.Background in network security auditing or penetration testing.Knowledge of automation tools like Ansible, Puppet, or Chef.Experience with containerization and virtualization technologies.Familiarity with ITIL frameworks and service management principles.The Future We See:At CloudWalk, the office is not just a workspace — it's a smart hub that embodies the future of hybrid operations:Zero-touch onboarding for workstations and employees.AI-driven physical security systems integrated with HR and IT operations.Intelligent network infrastructure that adapts to real-time needs.A seamless blend of physical and digital security creating a frictionless yet highly protected environment.Smart facilities that enhance collaboration while optimizing resource utilization.Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.By applying for this position, your data will be processed as per Cloudwalk's Privacy Policy that you can readhere in Portugueseandhere in English.
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