Customer Support Specialist
The ideal candidate will be responsible for providing exceptional support to customers via multiple channels, ensuring timely resolutions to queries and issues.
About the Role:
* Deliver world-class customer experience through proactive communication and issue resolution.
* Build strong relationships with customers by actively listening to their concerns and addressing them in a professional manner.
Key Responsibilities:
1. Manage customer inquiries and complaints through live chat, phone, or email.
2. Identify and escalate complex issues to senior team members as needed.
3. Maintain accurate records of customer interactions and feedback.
4. Collaborate with internal teams to resolve customer issues efficiently.
Requirements:
* Bachelor's degree in a relevant field or equivalent experience.
* Minimum 2 years of customer-facing experience, preferably in the fintech industry.
* Excellent verbal and written communication skills in English, with proficiency in Portuguese desirable.
* Flexible availability for shift work, including night shifts.
* Prioritization of customer satisfaction and a logical approach to problem-solving.