-Purpose: - Added to Job Family Service Delivery - CR in scan/refresh process - The role of the (Print Operator) is to assist in the operation of a Xerox client site, providing a wide range of print services in line with the specification of the customer's contract. - The role holder works as part of the service delivery team that is aligned to one or more customers. He/she will have focus on the following: - Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction) - Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin) - Contributing to service transformation and business growth (KPI: Further profitable service revenue) Scope: Specific: - The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer. General: - Intermediate level job with some work experience - Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise - Identifies problems in straightforward situations, and makes sound decisions using standard procedures - Works within established procedures with a moderate degree of supervision Primary Responsibilities: - Operate and maintain devices - Ensure quality standards are achieved and customer requirements are met - Act as an expert when advising customers on non-standard production requirements - Where required replenish consumables and perform key operator maintenance