Job Description for Video Engineer
We are seeking a highly skilled Video Engineer to join our team. The ideal candidate will have a strong background in video delivery and technical assistance.
The successful candidate will be responsible for providing technical support and troubleshooting services for various platform apps. They will analyze root causes of issues, fix service tickets according to standard operating procedures, and build custom Python scripts to simulate app launch, login, and playback behavior.
* Troubleshoot complex issues across multiple applications responsible for video delivery
* Setup dashboards and configure alerts to monitor the health of the ecosystem
* Analyze root causes of issues and resolve service tickets according to standard operating procedures
The ideal candidate will have excellent analytical and problem-solving skills, with the ability to work independently and as part of a team. Strong communication and interpersonal skills are also essential.
Key Responsibilities:
* Technical assistance and issue spotting
* Root cause analysis and service ticket resolution
* Python scripting and app simulation
* Issue triaging and dashboard setup
Requirements:
* Bachelor's degree in Computer Science or related field
* Strong background in video delivery and technical assistance
* Excellent analytical and problem-solving skills
* Strong communication and interpersonal skills
Benefits:
* Competitive salary and benefits package
* Ongoing training and professional development opportunities
* Collaborative and dynamic work environment