**Job Summary:**
We are seeking a seasoned professional to fill the position of Service Delivery Manager. This role requires an individual with extensive experience in managing production environments for financial services institutions, as well as expertise in AWS cloud environments.
The ideal candidate will have 7+ years of experience in supporting critical applications and possess a strong background in ITIL processes, particularly change, release, and incident management. Additionally, they should have experience leading support teams and successfully running SLA and KPI frameworks.
In this role, you will be responsible for managing the day-to-day operation of our Open Banking SaaS solution, providing Open Banking SME knowledge, and mentoring the broader support team on Open Banking workflows. You will also participate in application support and resolving customer issues, as well as collaborate with development and AWS SMEs to ensure smooth operation of the platform.
Mandatory Skills:
* 7+ years of experience in supporting production environments for financial services institutions
* 2+ years of experience in supporting AWS cloud environments
* Working experience in FDX/REST APIs, data sharing, and consent workflows
* Previous experience leading a support team
* Experience in successfully running SLA and KPI frameworks for critical applications
* Working experience in ITIL processes, mainly change, release, and incident management
* Experience dealing with customer senior management
Nice-to-Have Skills:
* Open Banking experience
* French language B2 or above
About the Role:
This is a challenging opportunity for an experienced professional to join our team and contribute to the success of our Open Banking SaaS solution. If you have the required skills and qualifications, we encourage you to apply for this exciting role.
Key Responsibilities:
* Manage the day-to-day operation of the Open Banking SaaS solution
* Provide Open Banking SME knowledge and mentor the broader support team on Open Banking workflows
* Participate in application support and resolve customer issues
* Collaborate with development and AWS SMEs to ensure smooth operation of the platform
Required Skills and Qualifications:
* 7+ years of experience in supporting production environments for financial services institutions
* 2+ years of experience in supporting AWS cloud environments
* Working experience in FDX/REST APIs, data sharing, and consent workflows
* Previous experience leading a support team
* Experience in successfully running SLA and KPI frameworks for critical applications
* Working experience in ITIL processes, mainly change, release, and incident management
* Experience dealing with customer senior management
Benefits:
We offer a competitive compensation package and opportunities for professional growth and development.
Others:
Please note that we do not accept applications from recruitment agencies. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.