ITC Infotech is looking for FICC L2 Application Support Engineer (Front Office) to join our team in Sao Paulo, Brazil.
About Us
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future‑ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long‑term sustainable partner.
Job Summary
We are hiring a proactive and technically strong L2 Application Support Engineer to support FICC front‑office applications in a fast‑paced production environment.
Key Responsibilities
Analyze, debug, and resolve production issues efficiently within SLA
Perform deep root cause analysis (RCA) and implement permanent fixes
Raise and manage incidents, assess business impact, and communicate updates to stakeholders
Create and track problem tickets, working closely with Development teams to drive permanent resolution
Escalate complex issues to L3 and management when required
Debug and fix defects in the existing codebase
Optimize system performance, scalability, and reliability
Collaborate closely with Development, QA, and Infrastructure teams
Mandatory Requirements
Good Knowledge on object oriented programming experience (Java, C++, Python, etc)
Experience in L2 Application Support
Development experience (preferred or combined with support)
Strong analytical and troubleshooting mindset
Ability to manage incidents independently and stay proactive throughout the day
Good understanding of application flow, logs, databases, and system integrations
Ability to work in a high‑pressure front‑office environment
Good to have
Unix / Linux
Experience: 03-07 Years.
Working Mode: 5 days Onsite.
Language Required: English (Fluent).
ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.
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