**General Information**:
- Req #
- WD00080755
- Career area:
- Services
- Country/Region:
- Brazil
- State:
- São Paulo
- City:
- Sao Paulo
- Date:
- Thursday, April 17, 2025
- Working time:
- Full-time
**Additional Locations**:
- Brazil - São Paulo - São Paulo
- Brazil - São Paulo - Sao Paulo
**Why Work at Lenovo**:
- We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
**Description and Requirements**:
The SMO (Services Management Office) Service Analyst will support the Service Delivery Manager deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.
- **Order Management**
- Processing orders for new devices, and re-deploying existing devices
- Support the device forecasting process
- Order Management - Order to Install process
- Oversee configuration of Desktop, Laptop and Tablet devices
- Monitor and manage the inventory levels
- Utilize Order Management tools
**Account Management**
- Can translate contract terms into operational deliverables
- Manage the service lifecycle of deployed devices
- Creation of customer invoices
- Well versed in Purchase Order administration
**Service Management & Productivity Improvement**
- Experience in an Account Operations environment
- Manage incidents and requests from clients
- Facilitate a resolution to any technical escalations
- Prepare documentation to track and report on SLA performance
- Identify and support initiatives to improve client service delivery
- Build solid working relationships with partners & suppliers
**Client Experience**
- Interact with the clients
- Facilitate an answer to any queries associated with their aligned contract(s)
- Be on top of any issues within their customer environment
- Demonstrate an obsession to maximize client satisfaction levels
**Position Requirements**
- 1-2 years project coordination experience, ideally in a services environment
- Fluent in English
- Experience with ticketing tools (preferably ServiceNow)
- Skilled in Excel / Reporting
- Persistent, detail oriented, able to multitask
- Must have a good attitude towards learning, and implementing change
- This role is open for both Sao paulo and Mexico Monterrey offices.
**Additional Locations**:
- Brazil - São Paulo - São Paulo
- Brazil - São Paulo - Sao Paulo
- Brazil
- Brazil - São Paulo
- Brazil - São Paulo - São Paulo ,
- Brazil - São Paulo - Sao Paulo