What is Metrobi?
Metrobi is a Techstars-backed startup providing local courier services in 20 major metro areas across the U.S.
About the role
As an operations specialist, you will monitor ongoing deliveries and assist delivery drivers and shippers over the phone and live chat.
Key responsibilities:
* Monitor ongoing deliveries to ensure timely and efficient delivery of packages.
* Communicate with delivery drivers and shippers via phone and live chat to resolve any issues that may arise during the delivery process.
Requirements:
* Proficiency in English
* Ability to work based on the Eastern US time zone (EDT)
* Experience in logistics, operations, call center, or customer support
We offer:
* A dynamic and fast-paced environment where no two days are the same
* The opportunity to work with a talented team of professionals who are passionate about delivering excellent service
* A comprehensive training program to help you develop your skills and knowledge
This is a full-time position that requires:
* Ability to work independently with minimal supervision
* Excellent communication and problem-solving skills
* Strong attention to detail and organizational skills
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.