Virtual Latinos connects exceptional virtual professionals with small businesses and entrepreneurs across the US, Canada, and beyond.
Within our community, 10+ new job positions become available every week, providing professionals like you with fantastic remote job opportunities.
We offer a platform where your skills shine and your career aspirations soar
Job Title: Customer Service Specialist
Pay Rates:
* Part-Time Monthly Rates: $840-$1,400 (based on 20 hours per week schedule)
* Full-Time Monthly Rates: $1,680-$2,800 (based on 40 hours per week schedule)
The hourly rate range of the position is $10.5 - $17.5 depending on experience.
Work Schedule: The work schedule will vary depending on the job position that you will apply for as it will be based on the schedule requested by the client.
Job Summary: The Customer Service Specialist will be responsible for providing exceptional customer support, resolving inquiries and complaints, managing customer accounts, and ensuring a positive customer experience across all communication channels.
Key Responsibilities:
* Customer Support: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
* Problem Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary.
* Account Management: Update and maintain accurate customer records and account information in the system.
* Product Knowledge: Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
* Communication: Build positive relationships with customers through empathetic and clear communication.
* Reporting and Feedback: Document customer interactions, track recurring issues, and provide feedback to improve service quality.
Qualifications:
* 1 year of related experience and/or a related degree.
* Excellent written and verbal communication skills in English.
* Ability to excel in a fast-paced environment.
* Strong organizational abilities.
* Meticulous attention to detail.
* Collaborative team spirit.
* Commitment to confidentiality.
* A quiet, private workspace.
* Must be at least 21 years old.
Languages:
* English mandatory.
* Portuguese mandatory.
What's Next:
* Send your easy apply.
* We will reach out and send you a form to send in your full application.
* Get accepted into our community to have access to all our job offers.
* Apply to job offers of your interest.
* Get interviewed.
* Start working in your dream Job.
Skill Keywords: Excellent Communication, Problem-Solving, Time Management, Organizational Skills, Detail Orientation, Teamwork, Confidentiality, Quiet Workspace, Proficiency in English and Portuguese, 1 Year Experience in Related Field
Note: We pay our Virtual Professionals every 2 weeks through third-party platforms.
Benefits:
* Fantastic remote job opportunities.
* Opportunity to excel in a fast-paced environment.
* Strong organizational abilities.
* Meticulous attention to detail.
* Collaborative team spirit.
* Commitment to confidentiality.
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