Job Description
We are seeking a Client Success Manager to join our team. This role requires exceptional communication skills, a strong command of English with minimal accent, and a proactive approach to client engagement.
Key Responsibilities:
* Client Onboarding & Relationship Management: Guide new clients through the onboarding process, ensuring a smooth and positive experience.
* Ongoing Support & Strategy: Regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns.
* Retention & Growth: Identify opportunities for upselling or cross-selling additional services to help clients scale their businesses.
* Issue Resolution: Address client concerns promptly and professionally, working with internal teams to resolve any challenges.
* Training & Education: Educate clients on best practices for using our Marketing Ninjas Lead Engine, powered by GoHighLevel.
* Performance Monitoring: Track client success metrics and proactively reach out to offer guidance and improvements.
* Collaboration: Work closely with our sales, marketing, and fulfillment teams using Slack, ClickUp, and GoHighLevel to ensure a seamless client experience.
What We're Looking For:
* Experience: 2+ years in a client success, account management, or customer service role (preferably in digital marketing, SaaS, or home services industries).
* Communication Skills:Fluent English speaker with excellent written and verbal communication skills.
* Minimal Accent: for clear and effective communication with U.S.-based clients.
* Tech-Savvy: Experience using GoHighLevel, Slack, and ClickUp (or similar CRM and project management tools).
* Comfortable with marketing automation and CRM tools.
* Problem-Solving: Ability to think critically and proactively address client concerns.
* Results-Driven: Passionate about helping clients succeed and achieving high retention rates.
* Organized & Detail-Oriented: Ability to manage multiple clients and tasks efficiently.
* Faith & Integrity: A commitment to conducting business with the highest ethical standards.
Why Join Our Team?
* Work with a Mission-Driven Team: that operates with integrity and excellence.
* Remote Work Flexibility: work from anywhere.
* Opportunities for Growth: in a fast-paced, dynamic environment.
* Competitive Compensation: plus performance-based incentives.
* SUPPORTIVE Team Environment: with a strong focus on faith, values, and client success.