Case Management Intern
We're seeking a detail-oriented intern to join our team and help evolve our fraud case intake and resolution platform.
* Key Responsibilities:
* Assist with intake, tagging, and triage of fraud-related case submissions
* Document return materials processes for traceability and evidence handling
* Support creation and refinement of SOPs for fraud and marketing workflows
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs
* Participate in testing and feedback for new platform features
* Help draft reports and identify opportunities for automation and process improvement
About the Role:
This internship is part of our program designed to offer real-world experience, mentorship, and growth opportunities for students eager to make an impact in a global company.
Requirements:
You are currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field.
You have strong academic performance, attention to detail, and passion about structured processes and operational efficiency.
You are comfortable working across tools like Jira, Confluence, and Excel.
You are curious about fraud prevention, financial crimes, and enterprise automation.
You are a proactive communicator with strong English skills (written and verbal).