Key Responsibilities:
* Manage the day-to-day operation of the Open Banking SaaS solution.
* Ensure smooth operation of the platform by collaborating with development and AWS SMEs.
Mandatory Skills:
* 7+ years of experience in supporting production environments for financial services institutions.
* 2+ years of experience in supporting AWS cloud environments.
* Working experience in FDX/REST APIs, data sharing, and consent workflows.
* Previous experience leading a support team.
* Experience in successfully running SLA and KPI frameworks for critical applications.
* Working experience in ITIL processes, mainly change, release, and incident management.
* Experience dealing with customer senior management.
Nice-to-Have Skills:
* Open Banking experience.
* French language proficiency (B2 or above).
About This Role:
* This role involves managing the Open Banking SaaS solution, ensuring its smooth operation, and providing technical expertise to the support team.
* The ideal candidate will have extensive experience in supporting production environments and AWS cloud environments.
* A strong understanding of FDX/REST APIs, data sharing, and consent workflows is essential.