Technical Support Engineer
* Salary: Not specified.
About the Role:
We are seeking a skilled Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for handling customer inquiries and providing timely, effective solutions.
Your Key Responsibilities:
* Customer Champion: You will handle support tickets, respond to customer inquiries, and provide high-quality technical assistance.
* Technical Problem Solver: You will work closely with our engineering team to identify and resolve complex technical issues.
* Product Innovator: You will collaborate with our sales, solution architecture, and field engineering teams to understand customer needs and identify opportunities for product improvement.
* Knowledge Sharing: You will contribute to our vibrant community by writing technical blog posts, creating documentation, and sharing your expertise.
What We're Looking For:
We're looking for an exceptional individual who is passionate about delivering outstanding customer experiences and solving complex technical challenges. If you have strong communication skills, a knack for troubleshooting, and experience working in a fast-paced global environment, we'd love to hear from you.
Required Skills and Qualifications:
* Technical Proficiency: Strong understanding of container technologies (Kubernetes, Docker) and cloud environments. Networking experience is a must-have.
* Problem-Solving Skills: A knack for troubleshooting and a dedication to finding solutions.
* Communication Skills: Excellent written and verbal communication skills to effectively interact with customers and team members.
* Teamwork: A collaborative spirit and the ability to work effectively in a fast-paced, global team.
Benefits:
* Cutting-Edge Technology: Work with the latest API gateway and API management technologies.
* Global Impact: Contribute to a product used by organizations worldwide.
* Career Growth: Opportunities to advance your technical skills and career within a dynamic company.
* Collaborative Culture: Join a supportive and passionate team that values innovation and teamwork.
* Open Source Pioneer: Our flagship Open Source Ingress Controller traefik boasts over 3.5 Billion downloads and global usage. It has become an industry standard.