At IG Networks (telecommunications), we work in a global, multicultural, remote‑first environment. We are looking for a TSC Intern based in Curitiba (Brazil) to join our Operations team and help deliver high‑quality connectivity solutions.
Responsibilities
Technical Solutions: Support solution architects throughout different project stages, contributing to technical definitions and basic solution designs for clients.
Incident Management: Assist in triaging and tracking service failure tickets, ensuring organized and timely support.
Ticketing Operations: Support the opening, updating, and monitoring of technical tickets within internal systems.
Monitoring & Maintenance: Assist in system and alarm monitoring, as well as coordinating maintenance windows.
Provider Coordination: Support the engagement and follow‑up of service providers and field technicians.
Project Documentation: Contribute to organizing records, maintaining technical documentation, and updating project information in internal systems.
Qualifications
High enthusiasm, dynamism, strong communication, and a positive team‑player attitude.
Basic technical knowledge in networks and Cisco/Juniper technologies.
Intermediate to Advanced English to collaborate in a global setting (mandatory).
A pro‑growth mindset, eager to learn and take the first steps in the tech industry.
Education
Students in Engineering (Electrical, Telecommunications), Networking, Systems Analysis, Computer Science, or similar.
Work model & commitment
Hybrid (mostly remote, with office space available in Curitiba).
Part‑time: 6 hours/day.
Internship salary: R$ ***** ,00.
Benefits
Meal voucher + Transportation voucher.
Birthday day off + gift.
Wellness, engagement & recognition programs.
Learning & development opportunities.
If you’re excited to learn in an international environment and create real impact through Operations, we’d love to meet you! Apply via LinkedIn or send your CV to ****** with subject: "TSC Intern BR".
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