Employment Type: Full-time position employed by a partner agency (3rd party, B2B)
About Sisense
Sisense is a leading AI-powered Analytics Platform as a Service (AnPaaS) that empowers product teams and developers to embed conversational, predictive, and agentic intelligence directly into applications and workflows. Our API-first, developer-first platform turns complex data into faster, smarter, actionable decisions for global customers across financial services, retail, healthcare, and technology.
With the recent launch of Sisense Intelligence and the Intelligence Assistant, we are accelerating innovation in embedded analytics, enabling governed, scalable AI experiences that bridge insights to real-time action.
The Role
As a Strategic Customer Success Manager, you will serve as a trusted advisor to mid-sized to large enterprise accounts. You will build deep relationships, drive adoption of our AI-powered platform, maximize value, and fuel retention and expansion. You will collaborate cross-functionally with Sales, Product, Engineering, and Support to ensure customers achieve their business goals through clear communication and proactive guidance.
Why Join Our Customer Success Team
This is a strategic, high-impact role where you will own complex accounts, strengthen multi-threaded relationships, and deliver measurable outcomes (NRR, expansion revenue, AI feature adoption). You will work in a collaborative, innovative global environment, partnering with diverse teams to solve real customer challenges and contribute to Sisense’s growth in embedded AI analytics.
About You
* You thrive in fast-paced, evolving environments, adapting quickly while staying positive and solution-focused.
* You are a natural relationship builder, skilled at nurturing trusted, multi-level partnerships and positioning yourself as a key advisor.
* You quickly grasp business goals and technical concepts (including AI/analytics platforms) to align solutions with customer needs.
* You are proactive and consultative, identifying opportunities, anticipating challenges, and advocating for customers while balancing business priorities.
* You are collaborative, open to feedback, and passionate about delivering results through continuous learning.
Requirements
* 3–5 years as a Customer Success Manager (or equivalent), with proven success managing enterprise/mid-market accounts (SaaS/BI/analytics preferred).
* Strong track record driving product adoption, value realization, NRR, and revenue expansion.
* Excellent presentation and executive communication skills; experience leading EBRs/QBRs and building C-level relationships.
* Ability to own full account planning, health monitoring, and success strategy across a portfolio.
* Proactive mindset: identify upsell/cross-sell opportunities, mitigate risks, and deliver measurable ROI.
* Project management skills to handle complex implementations, onboarding, and technical discussions.
* Experience collaborating cross-functionally (Sales, Product, Engineering) to resolve issues and influence roadmaps.
* Exceptional interpersonal, listening, written, and verbal skills (fluent English required; Portuguese a plus).
* Results-driven with critical thinking, problem-solving, and a customer-centric focus.
* Comfortable in a dynamic, remote environment managing multiple priorities.
* Bonus: Background in Business Intelligence (BI), embedded analytics, AI/GenAI enablement, or similar technical solutions.
How You’ll Ramp
By Day 30
* Complete Customer Success onboarding and training (Sisense values, culture, relationship techniques, product overview, competition, and transformational outcomes).
* Begin meeting customers, shadowing QBRs/EBRs, and observing how we build relationships and deliver value.
By Day 60
* Develop strategic account plans for your portfolio and start driving opportunities (adoption, expansion, renewals).
* Deepen product/technical knowledge through coaching and hands-on work.
* Fully embed with your accounts and collaborate side-by-side with the team.
By Day 90
* Own your book of business end-to-end, driving partnership success and measurable results (NRR, adoption, expansion).
* Master Customer Success best practices, including onboarding, proactive risk management, and AI feature enablement.
* Become a key contributor to the team’s revenue retention and growth goals.
What We Offer
* Employment through a partner agency (B2B).
* Competitive base salary up to USD 3,500 per month (depending on experience).
* Eligibility for a quarterly performance bonus.
* Opportunity to work with a global leader in AI-powered embedded analytics.
* Flexible remote work with a collaborative international team.
* Professional development and growth opportunities within Customer Success.