Job Summary
The ideal candidate will possess excellent technical skills, with a strong focus on video delivery and platform applications. Key responsibilities include providing technical assistance, identifying issues related to video delivery, analyzing root causes, and implementing fixes according to standard operating procedures. Additionally, the successful candidate will be responsible for building custom Python scripts to simulate app launch, login, and playback behavior.
Key Responsibilities
* Provide technical assistance and troubleshoot issues related to video delivery on various platform apps.
* Analyze root cause and implement fixes according to standard operating procedures.
* Build custom Python scripts to simulate app launch, login, and playback behavior.
* Triage complex issues across multiple applications responsible for video delivery.
* Setup dashboards and configure alerts to monitor the health of the ecosystem.
Required Skills and Qualifications
* Excellent technical skills, particularly in video delivery and platform applications.
* Strong analytical and problem-solving skills, with ability to identify root causes and implement fixes.
* Proficiency in Python scripting and experience in simulating app launch, login, and playback behavior.
* Ability to triage complex issues and provide technical assistance.
* Experience with dashboard setup and alert configuration.
Benefits
* Opportunity to work with cutting-edge technology and contribute to the development of innovative solutions.
* Collaborative and dynamic work environment.
* Professional growth and development opportunities.
Others
* Video delivery, Technical assistance, Issue spotting, Root cause analysis, Service ticket resolution, Python scripting, App simulation, App launch, App login, Playback behavior, Issue triaging, Dashboard setup, Alert configuration, Ecosystem monitoring.