Job Description
The primary objective of this role is to provide exceptional aftersales support for Brazil, working remotely. This includes providing technical assistance, training partners, and performing on-site services when necessary.
The ideal candidate should be available for business trips and possess a deep understanding of electric and photovoltaic standards and requirements in Brazil.
Responsibilities
* Handle general inquiries for technical support and after-sales activities;
* Train partners to provide daily technical support to customers via phone line, email, or face-to-face;
* Solve/handle technical escalations from customers;
* Provide technical advice for local distributors, installers, and end-users;
* Perform minor on-site inspections, commissioning, troubleshooting, and replacement of defective products with prior customer appointments;
* Track in/out replacements units;
* Conduct firmware upgrades and minor hardware reworks locally when required;
* Maintain frequent communication with management staff in Brazil;
* Maintain regular communication with Level 2 engineers based in the HQ office in China;
* Attend exhibitions and marketing events to introduce products and solutions;
* Submit related reports and documents to supervisors every week;
* Be available during work hours, Monday-Friday, between 8-12h and 13:30-18h.
Required Skills and Qualifications
* Intermediate English for speaking and writing;
* Tech degree in electricity, photovoltaics, renewable energy, or comparable course;
* Advanced knowledge of PV Inverters (on-grid and storage);
* At least 1 year of experience with PV inverters;
* Experience with DG (Distributed Generation);
* Basic knowledge in sizing electrical circuits, PV arrangement, protection circuits, and interpretation of electrical diagrams;
* Knowledge about Brazilian regulation on PV;
* MS Office.
Benefits and Other Attributes
* Excellent organization skills with the ability to quickly assess priorities;
* Proactivity, sense of urgency, team work;
* Independence (work without direct supervision);
* Availability for business trips in Brazil.