We are seeking a highly skilled and motivated professional to join our team as a Salesforce Business Analyst.
* Our ideal candidate will possess excellent analytical skills, with the ability to gather and document business requirements by engaging with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
Key Responsibilities:
* Gather and document business requirements by engaging with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* In-depth knowledge of Salesforce Sales cloud, Quote, Order, and Contract Management.
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
Benefits:
* Opportunity to work with a cutting-edge technology like Salesforce.
* Chance to collaborate with a diverse and passionate team.
Others:
* Analytical thinking & problem-solving.
* Effective oral and written communication.
* Requirement gathering & documentation.
* Process mapping & diagramming.
* Stakeholder management & facilitation.