Financial Operations Specialist
We're seeking a skilled professional to join our team and play a key role in evolving our fraud case intake and resolution platform. This cutting-edge tool streamlines fraud signals across departments, improving operational workflows.
1. Assist with the intake, tagging, and triage of fraud-related case submissions;
2. Document return materials processes for traceability and evidence handling;
3. Support the creation and refinement of SOPs for fraud and marketing workflows;
4. Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
5. Participate in testing and feedback for new platform features;
6. Help draft reports and identify opportunities for automation and process improvement.
Requirements
* Pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Proficient in tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Effective communicator with strong English skills (written and verbal).
This role offers a unique opportunity to contribute to the development of a critical business system. If you have a passion for process improvement and a keen eye for detail, we encourage you to apply.