Job Opportunity: Case Management
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We are seeking a detail-oriented process-driven individual to join our team as a Case Management intern. This role involves assisting with the evolution of our fraud case intake and resolution platform, an essential tool for streamlining fraud signals across departments and improving operational workflows.
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In this position, you will assist with:
* Intake tagging and triage of fraud-related case submissions;
* Documentation of return materials processes for traceability and evidence handling;
* Support for creation and refinement of Standard Operating Procedures (SOPs) for fraud and marketing workflows;
* Collaboration with Fraud Ops Decision Science and Technical teams to align platform inputs;
* Participation in testing and feedback for new platform features;
* Drafting reports and identifying opportunities for automation and process improvement.
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Requirements:
* Pursuing a degree in Business Analytics Finance Information Systems Criminal Justice or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passion for structured processes and operational efficiency;
* Comfortable working across tools like Jira Confluence and Excel;
* Curious about fraud prevention financial crimes and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
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What You Will Gain:
* Hands-on experience in case management and process improvement;
* Opportunity to work on a critical platform that impacts operational workflows;
* Chance to collaborate with cross-functional teams;
* Development of strong analytical and problem-solving skills;
* Enhanced understanding of fraud prevention and financial crimes;
* Improved communication and collaboration skills.
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About Us:
We are an equal opportunity employer committed to diversity and inclusion.