Case Management Internship
This is an exciting opportunity to join our team as a Case Management intern and contribute to the evolution of our fraud case intake and resolution platform.
As a detail-oriented process-driven individual, you will assist with intake, tagging and triage of fraud-related case submissions, document return materials processes for traceability and evidence handling, support creation and refinement of SOPs for fraud and marketing workflows, collaborate with Fraud Ops, Decision Science and Technical teams to align platform inputs, participate in testing and feedback for new platform features, and help draft reports and identify opportunities for automation and process improvement.
The ideal candidate will be currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice or related field, possess strong academic performance and attention to detail, be passionate about structured processes and operational efficiency, comfortable working across tools like Jira, Confluence and Excel, curious about fraud prevention financial crimes and enterprise automation, and proactive communicator with strong English skills (written and verbal).
We offer hands-on experience with a global company, mentorship professional development and networking, and the opportunity to follow our internship journey on our social media channels.