Salesforce Support Specialist Job Opportunity
We are seeking a highly skilled Salesforce professional with at least 2 years of experience in administration, support, or configuration to join our team.
Key Responsibilities
* Provide expert-level support for Salesforce and Litify users, resolving complex questions and issues
* Document and escalate critical cases to Tier 2, IT, or Litify Support with detailed background notes
* Track recurring issues and suggest process improvements in workflows or training
Salesforce and Litify Configuration Expertise
* Create and adjust page layouts, record types, and permissions for attorneys and staff
* Support the configuration of Litify applications, including matter plans, folder structures, and other legal-specific tools
* Maintain and optimize reports and dashboards to ensure data is accessible and actionable
Onboarding and Projects Coordination
* Assist with onboarding new attorney groups and practice areas, including setting up folder assignments, reports, and dashboards
* Participate in testing new features and customizations and document feedback for Litigation Support or external partners
Communication and Training Partnerships
* Communicate updates, resolutions, and best practices to end-users in a clear and approachable way
* Collaborate with the Training team to develop FAQs, quick reference guides, and training materials
This role requires:
* Exceptional written and verbal communication skills with a customer-centric mindset
* 2+ years of Salesforce experience in an administration, support, or configuration role
* Strong analytical skills with the ability to explain technical concepts in plain language
The ideal candidate will possess:
* Experience with Litify or another legal-focused Salesforce application
* A background in professional services, operations, or another end-user-heavy environment