As a key member of our support team, you will play a vital role in ensuring the seamless operation of our accounts receivable and billing modules. This includes ensuring SOX compliance and adherence to ITIL standards. The ideal candidate will have excellent problem-solving skills and be able to work effectively under pressure.
Key Responsibilities:
* Act in Accounts Receivable, Customers, Invoicing and Payments, Collections
* Resolve tickets within established deadlines (SLA), partnering with suppliers and internal teams
* Support users during monthly accounting close in regions like LATAM, USA, and APAC
* Conduct regression testing on quarterly updates to the Oracle SaaS environment
* Maintain compliance with SOX requirements and documentation aligned with ITIL
* Lead support operations focusing on quality, communication, and continuous improvement
* Implement best practices using ServiceNow and GitLab
Required Skills and Qualifications:
* Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing
* Knowledge in capturing tax documents and integration with Syncro or EDICOM
* Understanding of Brazilian taxation applied to billing and accounts receivable
* Experience with Oracle localizations for Brazil (LACLS) and report generation
* Proficiency in tools like BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi
* Clear and objective communication skills in Portuguese and English
* Proactivity, collaborative work, and results-oriented mindset
* Experience in at least 3 complete cycles of Oracle Cloud implementation
* Bachelor's degree in Accounting, Finance, IT, or related field
Benefits:
* Competitive salary
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
Others:
If you are passionate about delivering exceptional customer service and want to join a team that values innovation and teamwork, we encourage you to apply for this exciting opportunity.