Key Business Analyst
The ideal candidate will have experience with Salesforce configuration, administration and development. This includes an in-depth understanding of Sales cloud, Quote, Order and Contract Management. Knowledge of Apex, SOQL, business case writing, wireframing, and flow diagrams is also required.
Responsibilities:
* Document business requirements: Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
Requirements:
* Strong analytical thinking & problem-solving skills.
* Effective oral and written communication.
* Ability to gather & document requirements.
* Process mapping & diagramming.
* Stakeholder management & facilitation.
Benefits:
This role offers the opportunity to work with a dynamic team, develop expertise in Salesforce, and contribute to the success of the organization.