Unlock Your Potential in a Salesforce Role
Are you a highly motivated and analytical individual looking to advance your career in technology? Do you have a passion for innovation and creativity?
This role offers the perfect opportunity to utilize your skills and experience in Salesforce to drive business growth and success.
We are seeking a talented Business Analyst to join our team, someone who can collaborate closely with stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
About the Role:
* Gather and document business requirements: Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management
* Business case writing, wireframing, and flow diagrams
* Salesforce configuration and administration
* Basic programming/scripting (Apex, SOQL) is advantageous
Benefits:
* Analytical thinking & problem-solving
* Effective oral and written communication
* Requirement gathering & documentation
* Process mapping & diagramming
* Stakeholder management & facilitation
Key Responsibilities:
This role involves working closely with stakeholders to identify and address business challenges. You will be responsible for gathering and documenting business requirements, conducting business process analysis, designing and configuring Salesforce solutions, and collaborating with IT and stakeholders to implement solutions that meet organizational goals.
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