Job Summary
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We seek a skilled Program Manager to oversee the end-to-end delivery of complex digital projects. The successful candidate will serve as a trusted point of contact for clients, building strong partnerships and fostering collaboration.
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Key Responsibilities
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1. Own the project lifecycle from initiation to completion.
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2. Develop and maintain strong relationships with clients and cross-functional teams.
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3. Identify and mitigate risks to ensure timely and within-scope project execution.
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4. Lead by example, promoting a collaborative environment and empowering team members to excel.
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5. Maintain thorough project documentation and communicate progress effectively.
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6. Anticipate and address potential issues before they impact the project timeline or scope.
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7. Continuously evaluate and improve project management processes to enhance efficiency and quality.
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8. Serve as the primary client liaison, providing clear and transparent communication throughout the project life cycle.
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9. Collaborate with project stakeholders to establish and track project objectives, timelines, and budgets.
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10. Ensure all aspects of the project align with company standards, policies, and best practices.
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11. Contribute to the development of comprehensive project plans, including resource allocation, task assignment, and milestone tracking.
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12. Monitor and control project expenses, ensuring adherence to budget guidelines.
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13. Develop and implement corrective action plans to address project deviations or discrepancies.
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14. Participate in post-project evaluations to identify lessons learned and areas for process improvement.
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15. Staying up-to-date with industry trends, best practices, and technological advancements to enhance project delivery and quality.
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16. Other duties may be assigned based on business needs.
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About You
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To succeed in this role, you should have:
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17. 5+ years of experience in project management, preferably in a client-facing capacity.
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18. A bachelor's degree in Business Administration, Engineering, or a related field.
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19. Exceptional leadership, communication, and interpersonal skills.
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20. Proven ability to manage multiple priorities, meet deadlines, and work under pressure.
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21. Strong analytical and problem-solving skills, with a focus on creative solutions.
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22. A passion for delivering high-quality results and driving continuous improvement.
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23. Familiarity with Agile methodologies and experience with project management tools (e.g., Asana, Trello, Jira).
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24. Excellent time management and organizational skills, with the ability to prioritize tasks and adapt to changing circumstances.
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25. Strong technical skills, with a focus on software development and digital project management.
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26. Ability to think strategically, identifying opportunities for growth and innovation.
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27. A commitment to lifelong learning, staying current with industry trends and best practices.
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28. Additional certifications (e.g., PMP, Scrum Master) are a plus but not required.
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29. Fluency in written and spoken English is required, with additional languages being an asset.
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30. Willingness to collaborate, take feedback, and adapt to change.
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31. Knowledge of compliance regulations and industry standards (e.g., GDPR, HIPAA).