**IT Support Specialist Role Overview**
This position involves providing computer and IT system support to employees. To be successful, you need excellent customer service and problem-solving skills.
As an IT Support Analyst, your key responsibilities will include:
* Analyzing technical issues and finding solutions
* Troubleshooting hardware and software problems
* Updating customers on the status of their tickets
* Working with internal teams to resolve issues
For this role, you should have a strong background in Information Systems or equivalent experience. You should also be familiar with delivering IT solutions in a corporate environment.
Additional desirable qualifications for this position include experience working in mixed Mac and Windows environments, as well as supporting Audio-Visual equipment.