We are seeking a meticulous and detail-oriented individual to join our team as an Fraud Case Analyst Intern. In this role, you will have the opportunity to work on evolving our fraud case intake and resolution platform.
The ideal candidate will have strong analytical skills and be able to effectively collaborate with cross-functional teams to improve operational workflows.
* Assist in the intake, tagging, and triage of fraud-related case submissions;
* Develop processes for return materials traceability and evidence handling;
* Support the creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Draft reports and identify opportunities for automation and process improvement.
To be considered for this internship, candidates should currently be pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year) with strong academic performance and attention to detail.
As a Fraud Case Analyst Intern, you will work closely with tools like Jira, Confluence, and Excel, and have a passion for structured processes and operational efficiency.