About the RoleWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team.This individual will be responsible for providing exceptional technical support to clients worldwide through various communication channels, including email, tickets, and remote sessions. They will also be tasked with troubleshooting issues, collaborating with development and customer success teams, and identifying opportunities to improve client configurations and platform efficiency.Key ResponsibilitiesProvide timely and effective technical support to clients via multiple channelsTroubleshoot complex technical issues and collaborate with cross-functional teams to resolve themAnalyze client configurations and suggest improvements to optimize platform performanceDevelop and maintain strong relationships with clients to ensure their satisfaction and loyaltyRequirementsTo be successful in this role, you will need:Language SkillsFluency in English, Spanish, and Portuguese (native-level Portuguese strongly preferred)C1 level or higher in all languagesTechnical SkillsStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsFamiliarity with software and infrastructure systemsSoft SkillsAbility to work in a fast-paced environmentStrong attention to detail and organizational skillsCapacity to adapt to changing priorities and deadlinesBenefitsAs a member of our team, you can expect:A competitive salary and benefits packageOngoing training and professional development opportunitiesA dynamic and supportive work environmentWhat We OfferIf you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.