Job Title: IT Support Analyst Contract 3M
Job Description:
We are seeking an exceptional IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing remote computer and IT system support to employees in Brazil.
This role requires both excellent customer service and problem-solving skills. You must have a process and project-oriented mindset and be efficient working individually as well as part of a larger team.
The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to leverage it against various technical issues.
You must be a highly motivated and self-reliant individual with a desire to better yourself.
The successful candidate will analyze issues, formulate solutions, troubleshoot system, application, and hardware issues, ensure customers are updated on ticket progress, work remotely with customers to solve problems, utilize internal IT Knowledge Base to provide and find solutions to known issues, use external information to research and resolve issues when needed, consistently update the ticket tracking system with status and fixes, and properly escalate issues to necessary parties as required.
Required Skills and Qualifications:
* Analytical skills
* Communication skills
* Problem-solving skills
* Knowledge delivering IT solutions within a corporate environment
* Experience working in a mixed Mac and Windows environment
* Experience in the Advertising and/or Marketing industry preferred
We require:
* Associate's Degree student preferably in Information Systems or equivalent program, or a proven track record of IT experience required
Desired qualifications and skills include:
* Knowledge delivering IT solutions within a corporate and/or enterprise environment
* Experience working in a mixed Mac and Windows environment
* Experience in the Advertising and/or Marketing industry preferred
* Experience in centrally managed computer environments
* Experience supporting A/V environments not required, but is a plus
Benefits:
This role offers a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.
We offer a range of benefits, including:
* A competitive salary
* A comprehensive benefits package
* Opportunities for professional growth and development
Others:
Please note that this is a contract position, and we are looking for someone who can commit to a minimum of [insert time frame].