We are seeking a detail-oriented and process-driven individual to join our Case Management team.
The ideal candidate will assist in the evolution of our fraud case intake and resolution platform, an essential tool for streamlining fraud signals across departments and improving operational workflows.
Responsibilities include:
* Assisting with the intake, tagging, and triage of fraud-related case submissions;
* Documenting return materials processes for traceability and evidence handling;
* Supporting the creation and refinement of Standard Operating Procedures (SOPs) for fraud and marketing workflows;
* Collaborating with Fraud Operations, Decision Science, and Technical teams to align platform inputs;
* Participating in testing and feedback for new platform features;
* Helping to draft reports and identify opportunities for automation and process improvement.
The successful candidate will possess strong analytical skills, attention to detail, and excellent communication skills. Additionally, they will be passionate about structured processes and operational efficiency, and have a curiosity about fraud prevention, financial crimes, and enterprise automation.
We are looking for students pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field who are eager to make a meaningful impact in a global organization.