Case Management Intern
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At a leading payments company, we are revolutionizing commerce through cutting-edge payment technologies. Our mission is to empower retailers, brands, and consumers.
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This internship is part of our Brazil Internship Program designed to offer real-world experience, mentorship, and growth opportunities for students eager to make an impact in a global company.
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We are looking for a detail-oriented process-driven intern to join our Case Management team. The ideal candidate will help evolve our fraud case intake and resolution platform, streamlining fraud signals across departments and improving operational workflows.
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* Assist with intake tagging and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops Decision Science and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
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Requirements:
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* Currently pursuing a degree in Business Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
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Why Join Us:
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* Hands-on experience with a global company;
* Mentorship, professional development, and networking opportunities;
* Follow our internship journey on social media;
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Ready to take the next step in your career? Apply now and be part of a team that's shaping the future of payments.