Job Overview
The Social Media Director will lead a high-performance social support program across multiple platforms, enhancing real-time listening, triage, and resolution for customer account issues and service frustrations.
Key Responsibilities:
* Develop and execute a high-performing social support strategy
* Enhance real-time social listening, triage, and resolution for customer account issues and service frustrations
* Collaborate with cross-functional teams to address root causes and prevent future occurrences
* Manage crisis responses and communicate trust-building messages post-incident
Requirements:
* 6+ years of experience leading social programs, preferably in tech or fintech
* Proven experience managing high-volume social support environments
* Strong understanding of AI and human support workflows
* Ability to work under pressure during high-stakes events
This role requires a unique blend of technical expertise, business acumen, and leadership skills. The ideal candidate will have a proven track record of delivering high-quality results in a fast-paced environment.
We are seeking a talented individual who can drive business growth through innovative social media strategies. If you are passionate about social media and have a strong background in leadership, we encourage you to apply.