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What We Do
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands – including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.
Who We Are
Our global team is ~22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.
Role Reports To
IT Director, Global Mktg Ops Prod Line
Location
Latin America, Brazil, Sao Paulo
Work Location
Hybrid
What You Will Do
The Senior Support Analyst is responsible for analyzing support requests, classify and escalating requests according to SOPs, troubleshooting, and providing technical support and guidance. You will also participate in project teams, advising on system improvements, and provide status reports and documentation to department management and business partners.
Key Responsibilities
Develop and maintain support documentation for internal and external stakeholders
Provide technical support to end-users and troubleshoot issues
Collaborate with cross-functional teams to identify and resolve technical problems
Assist in the implementation of new systems and technologies
Conduct regular system audits and make recommendations for improvements
Conduct feasibility studies, prepare reports, and create solutions to problems
Provide status reports, progress reports, and documentation to department management and business partners
Demonstrate an understanding of business partner needs, provide project support, and test solutions
Contribute to concept design specifications for existing systems
Troubleshoot existing program applications
Compile and store necessary documentation, support SOPs and user training materials
Read and interpret computer logic flowcharts for analysis and integration
Monitor quality standards, system availability, and support SLAs
Process employee suggestions and ideas for process improvement
Required Qualifications
Bachelor’s Degree or equivalent in Computer Science or related field
4-6 years of experience in a similar role
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
4-6 years related experience in supporting using JIRA or other support ticket systems
Desired Qualifications
Experience with Aprimo, Workfront, BrandMaker or a similar Marketing workflow tool is strongly preferred
Experience with DAM, PIM, or MRM platforms, and Process Design is a plus
Analytical skills and problem-solving skills
Experience in Word, Excel, PowerPoint, SharePoint, and other MS office tools required
Advanced verbal and written skills in English
Experience in large and global enterprises is desirable
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Personal Care Product Manufacturing
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