Job Title: IT Support Specialist
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The role of an IT Support Specialist is to provide remote computer and IT system support for employees. Excellent customer service and problem-solving skills are essential.
This position requires a process-oriented mindset and the ability to work efficiently individually and as part of a larger team.
Responsibilities:
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1. Analyze issues and formulate solutions.
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2. Troubleshoot system, application, and hardware issues.
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3. Ensure customers are updated on ticket progress.
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4. Work remotely with customers to solve problems.
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5. Utilize internal knowledge base to provide and find solutions to known issues.
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6. Use external information to research and resolve issues when needed.
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7. Consistently update the ticket tracking system with status and fixes.
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8. Properly escalate issues to necessary parties as required.
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Requirements:
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Education & Experience:
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An associate's degree in Information Systems or equivalent program, or a proven track record of IT experience is required.
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Desired Qualifications & Skills:
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Delivering IT solutions within a corporate environment, experience working in mixed environments and knowledge of Mac and Windows systems.
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