As a detail-oriented team member, you'll play a key role in enhancing our fraud case intake and resolution platform. This cutting-edge tool streamlines fraud signals across departments and improves operational workflows.
About the Role:
* Assist with intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
You will be working closely with our Fraud Operations, Decision Science, and Technical Teams to ensure seamless communication and data exchange.
We are seeking a talented individual who is passionate about fraud prevention, financial crimes, and enterprise automation. If you have a strong academic background in Business, Analytics, Finance, or a related field, we encourage you to apply.
Our ideal candidate is a proactive communicator with excellent English skills and a keen eye for detail. You should be comfortable working with tools like Jira, Confluence, and Excel, and have a passion for structured processes and operational efficiency.
* Pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field;
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills.