IT Support Specialist Position
We are seeking a skilled IT Support Specialist to join our team.
* This role involves providing technical assistance to employees via remote support, ensuring seamless operation of computer systems and IT infrastructure.
* The ideal candidate will possess strong analytical and problem-solving skills, with the ability to work efficiently in a fast-paced environment.
Key Responsibilities
1. Analyze and resolve complex technical issues related to hardware, software, and network connectivity.
2. Develop and implement effective solutions to improve system performance and reduce downtime.
3. Provide exceptional customer service, ensuring timely updates on issue resolution progress.
4. Maintain accurate records of support activities using a ticket tracking system.
5. Evaluate and recommend new technologies to enhance the organization's IT capabilities.
Requirements
* Degree in Information Technology or related field (Associate's Degree preferred).
* Proven track record of experience in a similar role.
* Strong understanding of IT solutions within corporate environments.
* Ability to work effectively in mixed Mac and Windows environments.
Benefits
This is an exciting opportunity to work in a dynamic environment, collaborating with a talented team to drive business growth. If you have a passion for delivering high-quality IT services and a commitment to excellence, we encourage you to apply.