Case Management Internship
About Us: We are a global company with over 30 years of experience and operations in 30+ countries. Our team has revolutionized commerce through cutting-edge payment technologies that empower retailers, brands, and consumers.
This internship is part of our Brazil Internship Program designed to offer real-world experience, mentorship, and growth opportunities for students eager to make an impact in a global setting.
Job Description:
We are seeking a detail-oriented, process-driven intern to join our Case Management team. The selected candidate will assist in evolving our fraud case intake and resolution platform - an essential tool for streamlining fraud signals across departments and improving operational workflows.
Responsibilities:
* Assist with intake, tagging, and triage of fraud-related case submissions;
* Document return materials processes for traceability and evidence handling;
* Support creation and refinement of SOPs for fraud and marketing workflows;
* Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
* Participate in testing and feedback for new platform features;
* Help draft reports and identify opportunities for automation and process improvement.
Requirements:
* Currently pursuing a degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* Passionate about structured processes and operational efficiency;
* Comfortable working across tools like Jira, Confluence, and Excel;
* Curious about fraud prevention, financial crimes, and enterprise automation;
* Proactive communicator with strong English skills (written and verbal).
Why Join Us:
* Paid internship;
* 30-hour work week (Monday–Friday);
* Hands-on experience with a global company;
* Mentorship, professional development, and networking.