Job Title
We are seeking an experienced Business Analyst to join our team. As a Business Analyst, you will play a critical role in driving business value through the implementation of Salesforce solutions.
The ideal candidate will have strong analytical and problem-solving skills, with the ability to communicate effectively with stakeholders at all levels.
You will be responsible for gathering and documenting business requirements, analyzing business processes, and designing and implementing Salesforce solutions that meet organizational goals.
We offer a dynamic and collaborative work environment, with opportunities for professional growth and development.
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About the Role
* Gather and document business requirements: Engage with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Business process analysis: Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
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Requirements
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
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Benefits
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Contact Information
Please submit your resume and cover letter to apply for this position.