Job Overview
As an operations specialist, you will be responsible for overseeing ongoing deliveries and providing assistance to delivery drivers and shippers through phone and live chat support.
Key Responsibilities
* Monitoring and managing delivery operations in real-time
* Providing timely and effective support to delivery drivers and shippers via phone and live chat
Requirements
* Excellent communication skills with proficiency in English
* Ability to work effectively in the Eastern US time zone (EDT)
* Relevant experience in logistics, courier operations, call center or customer support
Why This Role Matters
This role plays a critical part in ensuring the success of our delivery operations. You will have the opportunity to make a meaningful impact by delivering exceptional service to our customers.
Our Team's Commitment
At Metrobi, we are passionate about providing reliable and efficient delivery solutions. Our team is dedicated to exceeding customer expectations and building long-term relationships.