Job Title: Operational Specialist
As a member of our team, you will be responsible for overseeing ongoing deliveries and providing support to delivery drivers and shippers via phone and live chat.
Key Responsibilities:
* Monitor daily operations and ensure timely delivery of packages
* Collaborate with drivers and shippers to resolve any issues or concerns
* Provide exceptional customer service and support
Requirements:
* Proficiency in English (spoken and written)
* Ability to work based on the Eastern US time zone (EDT)
* Experience in logistics, courier operations, call center, or customer support
What We Offer:
* A competitive compensation package
* Opportunities for professional growth and development
* A dynamic and supportive work environment