Founded in 2011, Based in Shenzhen China, Medcaptain Medical Technology Co., Ltd. is dedicated to innovation in Medication Delivery, Minimally Invasive Interventions, Anesthesia & Respiratory, In-Vitro Diagnostics, and Medical Disposables. Medcaptain aims to be a leader in the global medical device industry.
Job Description
* Support distributors in installation, maintenance, troubleshooting, and end‑user visits for all Medcaptain products.
* Maintain relationships with key customers and model hospitals, especially the medical equipment management departments.
* Provide technical support and conduct training for distributor staff to enable service to end users.
* Monitor distributor service quality and maintain customer satisfaction.
* Collect and address issues from distributors; support them in handling customer complaints and major incidents.
* Assist the sales and marketing team in product promotion and marketing support; collect installation information, customers’ requirements and competitor information, and feed feedback to headquarters.
* Manage spare part stock and demo units in the responsible area.
* Regularly produce service experience and materials in English/local languages.
* Develop and maintain Medcaptain brand in the local market.
* Perform other tasks assigned by headquarters.
Requirements
* Bachelor degree or above; priority to biomedical engineering, electronic engineering, chemical engineering, or relevant experienced technician.
* Medical industry work experience; priority for more than two years in this field.
* Proficient in Microsoft Office software.
* Skillfully English speaking is required, with good listening and reading ability.
* Strong learning, communication, organization, analysis, and anti‑pressure abilities; willing to travel frequently and adapt to time differences.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Medical Equipment Manufacturing
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