We are seeking a highly skilled Salesforce Business Analyst to join our team.
This role involves leveraging Salesforce Sales Cloud, Quote, Order and Contract Management Testing (UAT) expertise to deliver business value through effective solution design and configuration. The ideal candidate will possess strong analytical skills, with the ability to map and analyze business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
A key responsibility of this role is to collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals. This requires strong communication and stakeholder management skills, as well as the ability to prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
Key Responsibilities:
* Gather and document business requirements by engaging with stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Map, analyze, and optimize business processes, identifying gaps and opportunities for improvement using Salesforce functionalities.
* Solution design & configuration: Collaborate closely with IT and stakeholders to design, configure, and implement Salesforce solutions that align with organizational goals.
* Data analysis & reporting: Prepare technical reports, dashboards, and visualizations by collecting and analyzing business data and CRM trends.
* Testing & training: Conduct user acceptance testing (UAT), prepare training materials, and facilitate learning sessions for end-users to ensure successful adoption of new solutions.
* Stakeholder collaboration: Communicate clearly with business leaders, project managers, developers, and end-users to ensure requirements are fully understood and solutions deliver maximum value.
* Continuous improvement: Gather feedback post-implementation, monitor solution performance, and iterate on Salesforce configurations for ongoing optimization.
Requirements:
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management.
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
* Basic programming/scripting (Apex, SOQL) is advantageous.
Soft Skills:
* Analytical thinking & problem-solving.
* Effective oral and written communication.
* Requirement gathering & documentation.
* Process mapping & diagramming.
* Stakeholder management & facilitation.