Job Opportunity
We are seeking a highly skilled professional to join our team as a Cloud Support Specialist.
Role Overview
The successful candidate will be responsible for providing exceptional support services to our customers, ensuring timely resolution of issues and maintaining high-quality standards. This role involves operating key modules, resolving tickets within SLA deadlines, and collaborating with internal teams and suppliers.
Key Responsibilities
* Operate key Oracle ERP Cloud modules, including Accounts Receivable, Customers, Invoicing, and Payments, and Collections.
* Resolve customer tickets within specified Service Level Agreements (SLAs) in partnership with suppliers and internal teams.
* Provide support during monthly accounting close in regions such as LATAM, USA, and APAC.
* Conduct regression testing on quarterly updates to the Oracle SaaS environment.
* Maintain SOX compliance and ensure documentation aligns with ITIL standards.
* Lead support operations focusing on quality, communication, and continuous improvement.
* Implement best practices using tools like ServiceNow and GitLab.
* Collaborate with Oracle engineering teams and other delivery areas for effective integrations.
Required Skills and Qualifications
* Functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing.
* Capturing tax documents and integration with Syncro or EDICOM knowledge.
* Brazilian taxation applied to billing and accounts receivable understanding.
* Oracle localizations for Brazil (LACLS) and report generation experience.
* Proficiency in BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi.
* Clear and objective communication skills in Portuguese and English.
* Proactivity, collaborative work, and results-oriented mindset.
* At least 3 complete cycles of Oracle Cloud implementation experience.
* Bachelor's degree in Accounting, Finance, IT, or related field.