Job Overview
We are a global technology company seeking an accomplished Salesforce Business Analyst to drive progress through industry-leading capabilities focused on Digital and Cloud.
The successful candidate will empower each professional to achieve their best and inspire creativity and innovation.
Key Responsibilities:
* Gather and document business requirements by engaging stakeholders to elicit, clarify, and translate business needs into functional specifications for Salesforce implementations.
* Analyze and optimize business processes using Salesforce functionalities.
* Design, configure, and implement Salesforce solutions that align with organizational goals.
* Collect and analyze business data and CRM trends.
* Conduct user acceptance testing (UAT) and prepare training materials for end-users.
* Communicate clearly with business leaders, project managers, developers, and end-users.
Requirements:
* In-depth knowledge of Salesforce Sales cloud, Quote, Order and Contract Management Testing (UAT)
* Business case writing, wireframing, and flow diagrams.
* Salesforce configuration and administration.
Soft Skills:
Analytical thinking & problem-solving.
Effective oral and written communication.
Requirement gathering & documentation.
Process mapping & diagramming.
Stakeholder management & facilitation.