Oracle Cloud ERP Support Role
We are seeking a seasoned professional to provide exceptional support and maintenance for the Accounts Receivable and Billing modules of Oracle ERP Cloud. As a key member of our global team, you will be responsible for ensuring superior service delivery, adhering to SOX compliance standards, and implementing ITIL best practices.
Responsibilities:
* Module Operations: Actively manage the Accounts Receivable, Customers, Invoicing and Payments, and Collections modules within Oracle ERP Cloud.
* Ticket Resolution: Resolve tickets in a timely manner (SLA) while collaborating with suppliers and internal teams.
* Accounting Close Support: Provide assistance to users during the monthly accounting close process in regions such as LATAM, USA, and APAC.
* Regression Testing: Conduct thorough regression testing on quarterly updates to the Oracle SaaS environment.
* Compliance and Documentation: Ensure adherence to SOX requirements and maintain accurate documentation aligned with ITIL standards.
* Leadership and Improvement: Lead support operations by focusing on quality, communication, and continuous improvement.
* Best Practices Implementation: Implement best practices using tools such as ServiceNow and GitLab.
* Integration and Collaboration: Interact with Oracle engineering teams and other delivery areas to ensure seamless integrations.
Technical Requirements:
* Functional Experience: Possess functional experience in Oracle ERP Cloud: Receivables, Customers, Collections, and Billing.
* Taxation Knowledge: Have knowledge in capturing tax documents and integration with Syncro or EDICOM.
* Brazilian Taxation: Understand Brazilian taxation applied to billing and accounts receivable.
* Localization Expertise: Experience with Oracle localizations for Brazil (LACLS) and report generation.
* Technical Skills: Proficiency in tools such as BIP, PL/SQL, Web Services (SOAP and REST), FBDI, ADFDi.
* Language Skills: Clear and objective communication skills in Portuguese and English.
* Soft Skills: Proactivity, collaborative work, and results-oriented mindset.
* Implementation Experience: Experience in at least 3 complete cycles of Oracle Cloud implementation.
* Education: Bachelor's degree in Accounting, Finance, IT, or related field.