We are looking for a skilled IT Support Specialist to join our team. The ideal candidate will have excellent technical skills and strong problem-solving abilities.
The successful applicant will be responsible for installing, configuring, and maintaining computer hardware, software, systems, and networks for all employees, both onsite and remote.
* Main Responsibilities:
* Installing, configuring, and maintaining computer hardware, software, systems, and networks for all employees, both onsite and remote.
* Serving as the first point of contact for internal IT support requests, providing timely troubleshooting and resolution for Windows, macOS, and mobile devices.
* Managing user accounts, permissions, and access controls across Google Workspace, Microsoft 365, and other SaaS platforms.
* Supporting the deployment and integration of new productivity and collaboration tools.
* Maintaining endpoint security, including antivirus, firewalls, VPNs, and multi-factor authentication.
* Assisting with cloud infrastructure management, data backup, and disaster recovery planning.
* Conducting regular software updates, security patching, and vulnerability assessments.
* Supporting cybersecurity initiatives, including employee security awareness training and incident response.
* Documenting processes, creating user guides, and training staff on new technologies and best practices.
* Collaborating with leadership to evaluate and implement new tools that enhance productivity and security.
Requirements:
* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience/certifications).
* Deep knowledge of computer systems, networks, operating systems (Windows, macOS, Linux), and cloud platforms (Google Workspace, Microsoft 365).
* Strong troubleshooting and diagnostic skills, with the ability to solve problems independently and communicate solutions clearly.
* Excellent interpersonal and communication skills, as well as the ability to train and support non-technical users.
What We Offer:
* A dynamic and collaborative work environment.
* Ongoing training and professional development opportunities.
* A competitive salary and benefits package.