In the realm of fraud prevention, a talented and detail-driven individual is sought to join our Case Management team. As a crucial member of this dynamic group, you will play a pivotal role in evolving our cutting-edge fraud case intake and resolution platform.
This innovative platform serves as a vital tool for streamlining fraud signals across departments and enhancing operational workflows. Your contributions will be instrumental in refining this essential system, ensuring its continued effectiveness in combating financial crimes.
The ideal candidate will possess strong analytical skills, with the ability to navigate complex data sets and identify patterns indicative of potential threats. Excellent communication skills are also essential, as you will collaborate closely with cross-functional teams to ensure seamless integration of new features and processes.
Your responsibilities will include:
* Assisting with the intake, tagging, and triage of fraud-related case submissions;
* Documenting return materials processes for traceability and evidence handling;
* Supporting the creation and refinement of SOPs for fraud and marketing workflows;
* Collaborating with Fraud Ops Decision Science and Technical teams to align platform inputs;
* Participating in testing and feedback for new platform features;
* Helping to draft reports and identifying opportunities for automation and process improvement.
To excel in this role, you should possess:
* A degree in Business Analytics Finance Information Systems Criminal Justice or a related field (penultimate or final year);
* Strong academic performance and attention to detail;
* A passion for structured processes and operational efficiency;
* Comfortable working across tools like Jira Confluence and Excel;
* A curious approach to fraud prevention financial crimes and enterprise automation;
* Proactive communication skills with strong English language proficiency.
By joining our team, you will have the opportunity to work on a project that has a direct impact on the company's success. You will also gain valuable experience and skills, which will help you advance your career in the industry.
We value diversity and inclusion in the workplace and strive to create an environment where everyone feels welcome and empowered to contribute their best work.